Frequently asked questions
Moscow Pass Advantages
What are the main advantages of Moscow Pass?
Buying a Moscow Pass plastic card you acquire an opportunity to visit more than 30 Moscow museums for free. Apart from this, you can take a double-decker Moscow City Sightseeing tour and get unforgettable impressions with Radisson Royale Cruise at Moscow river.
Apart from getting a Moscow Pass Plastic Card, you also get a compact illustrated guide with the description of the main Moscow sights. In the guide you would find detachable coupons attached that would give you an appreciable discount in restaurants and bars of Moscow.
One more advantage of Moscow Pass is WOW Moscow Map – a folding map of the city with the locations of museums and other tourist attractions.
In which languages is the guide available?
Our guide and the map contain the full description of tourist attractions in Russian and English. The Italian version is coming!
What are my benefits for buying Moscow Pass?
Museums and excursions included in the program of visits are our partners. Calculating the cost of each visit to the museum and the proposed excursions, you save up to 60%. Buying Moscow Pass, you invest in the development of culture in our country!
Activation of the card and the discounts
Since which moment my card is activated?
Validity of free access to museums and excursions starts with the activation of the card. It does not happen from the moment of its purchase, is starts with the first pass in a museum or on a trip. (1 day, 3 days or 5 days - depending on the package purchased)
How could I use extra privileges or discounts of the card?
If you decide to take advantage of discounts and privileges at one of the bars and restaurants of Moscow, read the list of establishments listed in our guide. Particularly these institutions are our partners and provide you discounts while visiting them. Before making the order, be sure to show your card and the detachable coupon of the guide to the staff who serve you.
Can I reuse the card after using it?
Moscow Pass Card is valid until the end of the calendar year, but offers only a single visit to a museum or an excursion.
Excursions and museums
Where can I get a more detailed information about excursions and museums?
The main information about the museums that is included in the program Moscow Pass, can be found in What's included section. More detailed information and illustrations you can get in our guidebook or map WoW Moscow Map. To clarify the tours on double-decker bus and a river cruise Radisson Royal click on the name of excursion.
What is Moscow Free Tour and how can I visit it?
To visit an excursion, at first you need enroll at it. To do this, call the telephone number listed on tour page. We can also arrange a tour for your friends or company. Please contact our manager for ordering.
Can I visit excursions in winter?
Of course, you can. We’ve been choosing the best excursions of our city for you. Now you’ve got a unique opportunity to ride the Moscow - river in winter and see the snow-covered embankment in new colors.
Where can I see the schedule of the museum?
Museums’ schedule and phone of administration are set in the right of the chosen museum. Specify a museums’ schedule on holidays in advance.
Why the excursion of Radisson Royale isn’t included into 1 day- rate?
We note that a rate "Day 1" does not include an excursion on the river cruise. Our organizers tried to minimize the cost of Moscow Pass and make your vacation more interesting and useful.
How can I pay for a Moscow Pass Card?
You can pay Moscow Pass card in the most onvenient way for you:
- Payment through the website. Use the convenient shopping cart on our website. You can pay using the payment system PayPal.
- If you prefer to pay cash, you can order the delivery by courier at any place convenient for you, or get a card on your own self-delivery points.
Whether it is possible to make a delivery by courier and how much it costs?
Delivery by courier card possible. By selecting the "Courier", you expect him to arrive the next day after payment. Be sure to include your contact information so that our courier can contact you. The cost of delivery a card by courier is 300 rubles.
Can I get the card myself?
Yes, you can. To do this you need to select an option «PickUp». You can get your order at any sale point, which you can find at our web-site in tab "Sale points". Call this number in advance + 7 800 333 99 11.
Can I book a card or order a large batch of cards?
Our cards are always available. If you order a large batch of cards Moscow Pass, you can call us in advance by phone. +7 800 333 99 11. In the case of buying a large batch, we provide our customers with additional services and benefits, as well as discounts on the product itself. Do not hesitate to contact us!
Can I use Moscow Pass as a ticket in the public transport?
Today our card does not offer you this opportunity, but our specialists are interested in including this service in the nearest time to make your stay more comfortable.
Unfortunately, I could not find the answer to my question. Who can I refer to?
Do not worry if you could not find the answer to your question. You can contact us any time and by the comfortable way for you. Write us an email to firstname.lastname@example.org or phone us during the work time + 7 800 333 99 11. Our manager will consult you on all the arising questions.
Can I return the card Moscow Pass?
Yes, you can return the card Moscow Pass within 14 days since the day of its payment. When you return the card, the packaging can not be compromised. In case the packaging is damaged, the product is not refundable.