Frequently Asked Questions – Quick Answers to Common Questions

Verify the rental provisions before taking a bike. When renting, focus on five core parameters: price per ride, included distance, compulsory safety gear, insurance coverage, and return window. The guidance is based on the average rider’s journey and should help you avoid unexpected charges, making it possible to plan with confidence.

When choosing among options, compare five concrete criteria: price per ride, included distance, compulsory safety gear, damage coverage, and the return window. These parameters guide decisions whether you’re commuting through a multi-lane corridor or a green park path. Ensure the rider uses the correct cards on file, and confirm that a receipt is issued for the taken bike and for its return. Review those five criteria during your comparison.

Around peak hours, contact the dispatcher if a spare bike is needed; if an issue appeared, report it immediately to keep the journey moving. Fleet updates and green enhancement notices often accompany these changes.

Practical rule: after each ride, verify the bike’s condition, report discrepancies, and ensure it’s returned within the provisions window. For shared rentals, use a five-point checklist and keep your cards on file updated to reflect changes in status around your area.

By following these targeted steps, you’ll reduce surprises for a cyclist navigating a busy street, a multi-lane route, or a short green path.

Pricing and Billing FAQ

Start with the monthly plan if you ride more than 10 minutes per day; it minimizes spend and keeps your amount predictable. Your plan is linked to your account and designed for residential and metro bikesharing use, whether you ride in london or moscow.

Pricing structure is threefold: minutes-based, ride-based with a daily cap, and a single monthly cap. Per-minute rate is 0.25 USD; daily cap is 14 USD; monthly cap is 45 USD. Zero activation fee applies.

Billing cycle runs on the 1st of each month. Invoices show the amount due and applicable taxes. Payment methods include credit/debit cards, PayPal, and linked wallets. If you dont want auto-renew, you can opt-out; notifications will still be sent before renewal.

Credits and adjustments: if a ride is charged in error or a service outage affects charges, a credit is issued automatically and appears on the next statement. Adjustments are processed within 3–5 business days after verification.

Usage tips: stay under the monthly cap by planning trips and using minutes efficiently. A typical pattern shows 15 minutes per ride for several trips can reach the cap quickly in dense cities like london and moscow. For new users, starter packages called kits are available to simplify onboarding.

Account details: in the portal you can view minutes used, total spend, and the current amount due. To link devices, enter номер in the field labeled device number; this keeps charges connected to the right account.

Culture and approach: the pricing model is designed to be transparent and scientific, with clear details about spend and remain consistent across cities. This saviour approach shall help users budget reliably and avoid surprises.

How to view current plan details, pricing, and included features

Open your account, click your profile, then Plans. The Current plan panel lists the level, the regular price, and the amount charged this cycle, along with the included features and limits. It also shows the next billing date and the visits allowed for this period.

For pricing specifics, locate the block labeled Pricing, cycle (monthly/annual), and any discounts. Note the amount, currency, and whether a promo applies. If the monthly rate aligns with the amount on your latest invoice, that is the ongoing cost; a mismatch should be checked with support. Therefore, please verify any discrepancy and keep a copy of the statement.

The features list clarifies what comes with the plan: number of user seats, visits per month, data storage, and any partner access (including museums). If there are dockblocking notes, they explain temporary access limits. These items show what you can do without extra charges and help you plan around busy periods.

If the current level does not fit your goals, you can upgrade or downgrade. Click Change plan, pick the level you decided on, and confirm. The change takes effect on the next billing date; the statement will reflect the new amount and the updated included features. Please review the impact on your monthly expense before confirming, especially if you have ongoing visits or teams working in london.

To avoid overpaying, review the findings from the latest statement: compare the amount with your usage during the fourth quarter. If there are enormous or expensive add-ons, remove them or switch to a plan with higher limits. Kumov and its advisers can help interpret the numbers and suggest a better fit.

Tip: keep a simple log of things you use most–the things that matter for your goals. This makes it easier to decide if the current plan works for you, or if you need something around a different level. If you are unsure, please reach out with your account ID and a short description of your situation; the team will respond with concrete options.

What payment methods do you accept and how is checkout secured

Use Visa, MasterCard, American Express, Discover, or a digital wallet (Apple Pay, Google Pay) for the quickest, most secure checkout. Cards and wallets use tokenization, then the system shows the total and the final amount due before you press confirm. This works well for ordinary purchases and for multi-day orders, providing a smooth, rapid flow.

Security: checkout is protected by TLS encryption and PCI-DSS-compliant processing. The scheme supports 3D Secure when available, and tokenization prevents storing full card numbers on our side. Findings from ongoing monitoring detect suspicious activities; we adjust in real time to keep the process safe. Data is never stored in plain form on our servers, and linking between your device and the processor stays isolated within the approved pathway.

We present a clear breakdown at checkout; items, taxes, delivery, and discounts appear as a presented final total. If you are using a phone, you can confirm with biometrics for added protection; for large orders, an additional check can be triggered within an hour. The overall flow is designed to give you confidence and minimize surprises, then guide you through the next steps to complete the purchase.

Support is available at our centre near Tverskaya. You can reach the team by phone; hours of operation are published on the page. In case you need a quick tune-up for velobikes bookings or activities in the centre, Bulgakov-inspired guidance and girshina-inspired visuals help you spot the relevant fields quickly, making the situation easy to handle. The findings from this service show a high rate of satisfaction among hipster clients and ordinary customers alike.

To achieve peace of mind, we provide a full security package: no card data is stored on our servers, tokenization links your payment data to the processor, and regular audits verify the process. When you complete a transaction, you receive a full receipt and a link to the order in your email; the presented final status appears within days. This approach makes checkout reliable for every series of purchases and leaves you confident in the workflow.

When will I be billed, what is the billing cycle, and how are charges calculated

Confirm your cycle date in the Billing section; charges post on that date and reflect your plan, add-ons, and usage.

1. Billing cycle options: four standard cycles–monthly, quarterly, semi-annual, and annual. The default is monthly, but you can switch to a different cycle in the Billing settings. Some accounts with prepaid annual plans show a single upfront amount and a renewal date aligned with the contract term.
2. What triggers charges: the amount due equals the right combination of base price, selected add-ons, and usage-based charges (if enabled). Taxes and regional fees apply where allowed. These figures appear as a line‑item breakdown on the invoice, usually accessible from the Billing page and the Messages center.
3. Proration and mid-cycle changes: if you upgrade, downgrade, or add services mid-cycle, charges are calculated for the remaining days in the current cycle. In most cases, you’ll see a partial adjustment (less than the full new rate) on the next invoice, putting the net difference back to your balance. This is designed to be fair when making changes in the afternoon or at any time.
4. When charges are posted and how you see them: the system posts the total on the cycle date. The amount is visible in the invoice, and you’ll also receive a notification message. You can check historical charges by choosing “Invoices” in the right-hand menu and downloading a PDF copy if needed.

How charges are calculated in practice

• Base plan price: the fixed amount you pay for access to core features each cycle.
• Add-ons: optional features or content packs you enabled–these add to the base price and appear as separate line items.
• Usage charges: if your plan includes usage-based limits (for example, data, seats, or minutes), overages are calculated per unit and added to the total.
• Taxes and region-specific fees: these vary by location (krymskaya region may show different tax treatment) and are added to the subtotal.
• Credits and promotions: promotional credits or approved discounts reduce the final amount; check the balance and apply credits if eligible.
• Proration: as noted, mid-cycle changes adjust only the portion of the cycle still ahead, not the entire upcoming period.

How to manage and reduce charges

• Review your usage and turn off or remove unused add-ons; these small changes can reduce the monthly amount by a noticeable margin.
• Choose an annual plan where available to access stronger savings compared to month-to-month, typically reducing the effective rate.
• Register a preferred payment method in Billing > Payment methods to ensure timely processing; this keeps back‑room access smooth and reduces the risk of failed payments.
• Set spending alerts and check the content consumption regularly; use these controls to stay within a comfortable budget and avoid expensive overages.
• Access the right-hand menu to check invoices quickly, and check your messages for any billing notices or updates from the team.

Key tips for clarity and control

• Always verify the cycle date in your account; this is the anchor for when charges will occur.
• Check the “four” main components on each invoice: base price, add-ons, usage, and taxes to understand the final amount.
• Whether you’re updating plans or adding features, expect a transparent prorated adjustment rather than a lump sum for the entire cycle.
• Access the billing section regularly to ensure your contact and payment details are current; this helps you avoid unexpected charges.

How to update billing information or upgrade/downgrade my plan

Update your billing details now to prevent interruption for everyone. Log in to your account and go to the Billing center to verify the current payment method, address, and next renewal date; this should take two minutes and keeps access real-time and reliable.

Supported methods include credit and debit cards, PayPal, and local bank transfers where available. For a human-friendly experience, ensure the card name and address match the issuer records. After updating, save changes and rely on cookies to maintain session continuity while you review details.

To upgrade or downgrade, choose the fourth tier that fits your usage. Compare monthly price, included seats or access, and features across tiers and use the course of action that minimizes problems. You can add optional accessories to your bundle if the plan supports it, but review the impact on your bill throughout the cycle.

Mid-cycle changes are prorated: you’ll be charged for the remaining days of your current cycle and the difference will reflect on the next invoice. This approach keeps charges fair for everyone, even if you switch to a longer commitment.

Situational checks help prevent service gaps: if a payment is declined or a card is stolen, update the method immediately. To avoid an embankment of failed payments, enable alerts and monitor the account daily. If fraud flags arise, follow guidance from your head of billing and, when required, report to the police or relevant government authorities. In some cases, russians or others may have different tax handling, so verify the details with the center for your region.

A quick study of billing behavior shows updates typically apply within 24 to 48 hours; though most changes are visible sooner, delays can occur during weekends or holidays. If you need urgent changes, contact support with the details described below.

When you contact support, give details: plan name, current price, desired plan, payment method, and the last four digits. For example, a customer named Mityaev moved from normal to a higher tier and saw the change reflected promptly. Kumov accounts followed a similar path after verification by the center.

Security: after updates, log out from shared devices and clear cookies to avoid unintended access. This is standard practice for everyone handling billing information.

If you have questions beyond these steps, consult the center’s help articles and reach out to support. The process is straightforward, and should be completed without delay to ensure normal service continuity.

What is your refund policy, credits, and cancellation terms

Recommendation: Cancel at least 24 hours before your registration start to obtain a full refund to the original payment method minus a $2 processing fee. If you cancel within 24 hours, you receive credits equal to 50% of the amount paid (excluding processing costs), usable toward future registrations on bikesharing, metro rides, parking, or related services. Credits are valid for 12 months from issue.

Refund mechanics: Refunds are issued to the same method used for payment. Processing costs are non-refundable. Depending on your bank, refunds can take 5–7 business days to appear in your account. It takes a moment to reflect in your balance, but you can watch the update panel for status changes.

Credits usage: Credits can be applied to any eligible booking, including journeys by metro, bikesharing trips, or parking sessions. They do not cover taxes and fees beyond the original price. You can view your balance in the account panel; like a watch, it tracks value and time, and you can become more flexible with it. Only credits that you have already earned may be spent on future registrations.

Cancellation by us: If we cancel a booking due to maintenance or safety provisions, you may choose a full refund or a credit for the total paid. We notify via the dispatcher and on the panel, and funds show up promptly. In a contrary situation such as a sudden jam, you still have options to drop plans and apply credits toward a later window; this helps you avoid extra costs and keep your journeys efficient.

How to cancel: In your profile under registrations, select Cancel; you can also contact support for assistance. Cancellations must be completed before the 24-hour window to avoid the standard credits rule; after that window, credits apply per policy. If you are near gates or a drop-off area, check the wheel, clips, and parking options to minimize time and costs, and consider a quick message to dispatchers for alternatives; also, you can watch for updates in the panel.

Notes and examples: Our provisions are designed by pioneers to keep costs predictable. bolshoi clarity helps you know what you get. We keep updates sunny in a busy city, so you understand how jams or delays affect time. If you already booked a bolshoi-style event or an event panel, credits can cover registration for future journeys.