Plans have changed, and there's only one question: how much will be refunded. The answer depends not on the airline or your negotiation skills, but on two things: what fare you have and when you notified the carrier.
Let's break down Article 108 of the Air Code.
Refundable rate: three tiers
No later than twenty-four hours before the registration deadline for the flight, the paid transportation fee will be refunded, minus the actual expenses incurred by the carrier related to the fulfillment of the contract.
Later than twenty-four hours, but before the end of registration, the fare is refunded, but a penalty of twenty-five percent and the same actual expenses are retained. The carrier has the right to reduce the penalty, but is not obligated to do so.
After registration is complete, nothing is returned.
Please note the starting point. It's not "before departure," but "before check-in closes," and check-in closes significantly before departure. The 24-hour period in question is measured from this moment, which in practice is an hour to an hour and a half earlier than commonly assumed.
Non-refundable rate
If the contract is concluded under a non-refundable fare, the transportation fee is not refunded. The only exception in the article itself is for unused amounts that the carrier collects for other organizations under the laws of foreign countries through whose territories the transportation takes place.
Practical takeaway: A non-refundable ticket is cheaper by exactly the cost of that risk. It's not worth considering it "almost the same."
Forced refusal is a separate story
Paragraph 2 of Article 108 describes cases where refusal is considered forced, and then the above rules do not apply. The list is exhaustive:
illness of a passenger or their family member or close relative traveling with them on the aircraft, confirmed by medical documents;
death of a family member or close relative - is documented;
Call to military service by mobilization, assignment for service in the National Guard troops by mobilization, enlistment in military service under contract, and conclusion of a contract for service in a volunteer formation are all documented in the manner established by the Government.
⚠️ The condition is common for all listed cases: the carrier must be notified before the end of check-in time for the flight. Failing to notify on time means losing the grounds for your claim.
And one more detail, which is the most common reason for refusal: a relative's illness allows for a forced refusal only if that relative was traveling with you. A sick person at home does not fall under this rule.
What are considered "actual carrier expenses"?
The wording of the law is somewhat vague: amounts actually incurred by the carrier and related to the fulfillment of contractual obligations. The carrier itself determines the specific composition, which is precisely why "not everything was returned" is a common situation even with a refundable fare canceled in advance.
It only makes sense to argue about this if you have the breakdown in hand: request a breakdown of the withheld amount.
If the flight was delayed or canceled by the airline
Everything described above is about a passenger-initiated cancellation. When the carrier initiates the cancellation, a different rule applies, and it's from the Federal Aviation Regulations.
A passenger's refusal of carriage is considered involuntary if the flight is canceled or delayed by more than thirty minutes. This is the exact threshold, and it's much lower than people typically assume: individuals wait for a "significant" delay of several hours, even though the formal grounds arise after just half an hour.
In case of an involuntary cancellation, the fare type doesn't matter: a non-refundable ticket can also be refunded. The logic is simple - the passenger didn't breach the contract.
What does Article 108 not allow?
It's useful to understand the boundaries of normal so you don't argue about what isn't there.
She doesn't set deadlines for refunding money to the card - this is regulated separately and takes anywhere from a few days to a month with different carriers.
She does not waive the deduction of actual expenses even with early cancellation on a refundable rate.
And it doesn't cover aggregator service fees: if a ticket is purchased through an intermediary, their own fee is refunded according to the intermediary's rules, not the Air Code.
Order of operations
First. Look at the fare type on your ticket. This determines everything else.
Second. Find the registration end time for your flight, not the departure time. Those twenty-four hours are counted from it.
Third. If the reason for absence is unavoidable, gather your documents before applying. Medical certificates and proofs issued retroactively are reluctantly accepted.
Fourth. Notify in writing and keep proof of delivery. The moment of notification here is a legal fact, not a formality.
Photo: MBH, Wikimedia Commons, CC BY 4.0.
